Services

At Expectations UK, we are dedicated in providing temporary accommodation for vulnerable homeless people. We have the following accommodation as part of our services:

The Hostel


We have a three tier system in place which promotes residents progression into society as our residents have a history of homelessness or have experienced difficulty in maintaining independent tenancies.

The tier one of accommodation is where residents have their own room and they have shared toilet and shower facilities. We also have learning, TV, dining rooms and canteen facilities with cooked meals.

The second tier of accommodation is our chalet blocks which is the second step in gaining independency where this accommodation has their own room, toilet and shower facilities.

Our third tier accommodation provides each resident with their own independent accommodation as this accommodation provides them with their own room, kitchen, toilet and showers.

All three tiers are based on one site where we have a support team available throughout the week, Hostel staff provide 24hr security, and referrals and visits from other agencies are welcomed. We have strong links with other organisations aiming to assist the homeless, both locally and nationally.

 

Shared House Accommodation


This accommodation is a house share where each resident has their own room and they have shared toilets and showers. We provide a floating support service for our users to help them live as independently as possible. We support with life skills and providing advice to them to take the relevant steps and move forward. Individual support plans are used to help identify the service users needs in order to achieve their goals and ambitions.


WE ARE COMMITTED TO PROVIDING



ACCOMMODATION

Accommodation for those over the age of 18 suffering from mental illness, domestic abuse and homelessness.

QUALITY

Great quality, 24 hour, direct access accommodation for vulnerable homeless people.

SAFETY & SECURITY

A safe and secure environment where we can offer a service which meets the immediate and long term welfare needs of our residents

INDIVIDUAL NEEDS

A signposting service to agencies appropriate to each resident’s individual needs

ENCOURAGEMENT

Encouragement in obtaining and then retaining move-on accommodation

WELFARE ADVICE

A range of welfare services and advice to the homeless in Birmingham

AIMS & OBJECTIVES


1

Support


Provide a person centred service which promotes and supports independence, dignity, individual rights and choice within a personal and practical support service.

2

Promote & Improve


To promote and improve quality of life for individuals. Our service is tailored to meet the individual requirements of the service user to maintain maximum quality of life and normality in their own home environment.


3

Quality Housing


To provide high quality and well maintained housing.

4

Training & Guidance


Ensure our workforce receive regular training, supervision and guidance in order to develop their skills and confidence within the role.

SERVICE USER EXPECTATIONS